Effective Date: January 2025 Thank you for choosing Hoodiehead as your trusted provider of custom hoodies. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.

• Return/Exchange/Refund Timeline We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 7 days from the delivery of product. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

• Acceptable Item Conditions To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page. Products used, dirty, stained, damaged, incomplete or altered products are excluded from the return process.

• Refund and Shipping Charges We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer free shipping on returns within Ontario, which means you won’t have to worry about additional shipping costs when returning items. If you are outside Ontario, Canada, we will still accept returns but you will have to pay shipping yourself.

• Avoiding Chargebacks Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights. If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at info@hoodiehead.ca. Your satisfaction is our priority, and we’re here to assist you. Thank you for choosing Hoodiehead!